Job Description The IT Support Specialist is responsible for the support of the IT desktop infrastructure. You will use knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You will be working closely with our client's internal users for support and troubleshooting issues.
The client's office is located near O'Hare.
Provide remote and local user support using a ticketing system in a large environment with 800+ endpoints.
Perform the given standard operating procedures to determine legitimacy, resolution, approvals and identification of escalations needed.
Troubleshoot networked and wifi devices such as but not limited to barcode scan guns, thermal/laser printers, android, ios, windows tablets, Mobile Phones, Workstations.
Architect, design, implement new technologies or operation improvements.
Create/Update documentation as needed.
Establishes good rapport with the user base and is effective at remotely supporting users.
The job will require supporting a warehouse environment.
Associates or Bachelor's degree in a computer-related field preferred
Strong in Windows 7 & 10, MS Office Products, o365, TCP/IP, DNS, DHCP, GPO
Ability to troubleshoot via CLI and Powershell
Basic knowledge of Vmware 5.x+, Windows Server 2008+, Exchange 2012+ (Hybrid on-prem/o365), AD, SCCM, IIS, Solarwinds, Symantec SEP & VIP, VPN, Bomgar, network devices such as switches, routers, AP's, servers, phones, etc.
Familiarity with a virtualized windows server/client system
Strong in Active Directory, create/edit, troubleshoot GPO, ability to create simple scripts
Team Player and has a customer service mentality
Experience working on a team
Builds strong partnerships with Customers and Suppliers
Collaborates effectively across departments
Demonstrates agility and commitment when responding to customer needs
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